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Lorraine Emerick aka Speranza Serevi (SL), is Vice President,  Manager of Operations  & Insurance Services at Marshall & Sterling - one of the largest independently owned  agency in the USA with over $1Billion in premium.  Under her 28+ year tenure, the  profit center has shown  continuous  growth with one of the highest revenue and profitability margins of  Marshall & Sterling offices in New York State.  She developed Marshall & Sterling's  Cyber Center and was an active contributor and member of the Business Incubator Association of NYS for over a decade as well as board member of Upstate Venture Association of New York.

Lorraine completed her Master's Degree and PhD coursework (Instructional Technology/Virtual Worlds) at the University of New York at Albany. Lorraine's focus is on blending her extensive insurance background with virtual world platforms to facilitate training and education in business. Lorraine has been a committee member for the Professional Insurance Agents Association's Business Issues, Programs and Services  and served on the Advisory Committee, 10-year tenure as board member for the Greene County Chamber of Commerce, member of the Association of Virtual Worlds Advisory Board, member of the Association of Virtual Worlds Legal Committee, as well as an active fundraiser for The Brain Tumor Society and the Columbia-Greene Humane Society.

Lorraine has developed online games to promote insurance literacy, conducted faculty and student seminars at local community colleges as well as presented at the Gaming in Education symposium with respect to virtual learning environments and was a member of the International Association of Privacy Professionals. Lorraine is also a Certified Bitcoin Professional, dedicated to cryptocurrency / blockchain technology. Lorraine has earned certificates from Wharton University in Cryptocurrency & Blockchain;  InsurTech: Applications of AI as well as FinTech: Foundations, Payments & Regulations.
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